1.When should I expect delivery?
The vast majority of all orders arrive within 14 business days from ordering (many arrive sooner). via USPS.
Vests, plates and Roni kits are delivered via EMS, and arrive within 4-7 business days.
2.What to do if the package does not arrive on time?
If it has been 14 business days or more, and your package didn’t arrive yet, please check your tracking information on www.track-trace.com/post: Insert your tracking number and press "track with options", there you can see the shipping information. For further information press "select country" and choose your country.
If there is no information- let us know! Contact us and we will offer a solution.
3.How can I track my package?
Within 48 hours from ordering, you will receive an Email, with the shipping date and your tracking number.
To track your package go to www.track-trace.com/post and insert your tracking number.
For the first few days it will only show when the package was shipped. Further information will become available when the package arrives at your local post office. To see it, you can press "select country" and choose your country.
4.What if I receive the order and the item is not as described?
You can return the item free of charge and receive a full refund.
5.I ordered an item and changed my mind a few days later. What should I do?
Refuse the delivery when it arrives. If you will not accept it, it will be returned back to us without any additional charge.
Notify us, and state whether you prefer a refund or another product.
6.How can I find out more about your products?
All of our products are manufactured by CAA Tactical, as they offer the best products in these categories.
You can find out more about the item you are interested in, by searching their site(product names are identical to the ones in our store). For CAA Tactical products go to: www.caa-il.com
Still have questions? Contact us!
7.What payment methods do you accept?
We accept PayPal, GoogleWallet and Credit-Cards. We do not store any credit card information in our site, credit cards are cleared by PayPal Direct. In addition you can send us your Email address, and request a PayPal invoice. We also accept money order / cashier check upon, contact us for more information.